Terms and Conditions
Ageless Tours Terms and Conditions
Please read these Terms and Conditions carefully as they incorporate the basis upon which bookings are accepted by Ageless Tours. By paying your deposit/full payment, you will be deemed to have understood and accepted these Terms and Conditions. Note that the conditions on any invoice, flyer, website or electronic product are to be read in conjunction with these Terms & Conditions.
Ageless tours Representation:
Ageless tours is a coordinator of tours. Other than making information from third parties obtainable for you, introducing you to third party providers of goods and services, Ageless tours itself is not providing you with any goods or services in the capacity of a principal. Third party principals, not sub-contractors to Ageless tours, provide all goods and services to you, including tours, travel, activities, meals, consultations, operations and procedures. Neither Ageless tours nor any of its officers or employees are doctors, dentists or otherwise qualified to provide information in relation to any medical procedure.
Your Representation to Ageless tours:
You distinctively represent and certify to Ageless tours that you accept and are solely responsible for these risks and will not hold Ageless tours or its officers or employees responsible in any way you use those services solely at your own risk. That you have obtained or been advised by Ageless tours to obtain independent medical advice from an appropriately qualified medical practitioner in relation to any medical services that you have asked Ageless tours to coordinate on your behalf.
You acknowledge that Ageless tours has not given you any counsel or gestured any opinion that a rational person would deem as being an advice or opinion of a medical nature (including with respect to any likely results, risks, and side effects or otherwise). Even though Ageless tours may have provided information regarding the availability of medical services or coordinated medical procedures, products or other services on your behalf, Ageless tours takes no responsibility whatsoever and excludes all liability for the actual medical services provided.
Acknowledgement of risk:
You acknowledge that standards of medical advice, procedures and care generally outside Australia may be different to Australian standards. You further acknowledge that any medical advice, procedure or other service that you ask Ageless tours to book on your behalf carries risk. Example, the procedure may not be successful or may cause injury or have side effects.
Exclusion of Liability|:
Ageless tours does not accept any liability in contract or in tort for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure unanticipated or uncontrollable event or effect on our part or directly or indirectly in connection with any trip organised by Ageless tours on your behalf. You agree to release, defend and hold harmless Ageless tours and its officers and employees and agents from all such liability and indemnify each of them severally against any such claims that may be made by or through you related to your breach of this Agreement or use of this website in any manner.
Bookings and Payment:
Land Component: (excludes flights)
A non-refundable deposit of 10% of the cost of the tour is due within 7 days of booking | Full payment due 45 days prior to departure.
If departure date is within 45 days of booking full payment is due on confirmation of booking.
Domestic | Full payment due immediately to confirm booking.
International | Full payment due date dependent on airfare conditions.
Documentation including tickets will only be issued after full payment is receipted by Ageless Tours and payment cleared by the bank.
All prices shown are payment by Cash, Cheque or Direct Deposit. Payment by Visa, MastercCard or American Express may incur an additional fee and this will be advised prior to payment. The additional fee will not exceed the merchant fee charged to Ageless Tours by the payment facilitator.
Our Payment Terms are provided in full on all quotes and may vary from product to product. All goods remain the property of Ageless Tours until paid for in full. If any monies remain outstanding from the quoted payment date (varies between products) Ageless Tours will be under no obligation to release tickets, allocations, tour material or merchandise and Ageless Tours will reserve the right to release the package to the market and resell if it is able to do so.
Dishonoured cheques will incur a $50 fee to cover banking fees and administrative costs. In an instance of a second dishonoured cheque, we reserve the right to terminate the arrangement and, if we agree to allow the booking to continue, we shall insist that all future transactions be by cash only. Further, all existing bookings, transactions and/or agreements will be suspended with immediate effect until such time as all outstanding monies are paid in full.
All Ageless Tours payments are facilitated via Paypal merchant facilities. All credit card payments used to purchase products or services from Ageless Tours will be transacted in Australian Dollars ($AUD). Please note that credit card payments originating from outside Australia will be transacted in Australian Dollars ($AUD) and may be converted to the local billing currency of the credit card owner by the customer’s credit card company or bank. This conversion may be at a different exchange rate and time as nominated by the customer’s credit card company or bank. This may result in variations between Ageless Tours’ quotes on the day of the transaction in Australian Dollars and the amount shown on the customer’s credit card statement. This is outside Ageless Tours’ control and is not the responsibility of Ageless Tours or any of the websites or commercial entities related to Ageless Tours.
Customers wishing to query or question variations in billing amounts should contact their credit card company or bank directly. Ageless Tours will assist customers with supporting documents where reasonably possible.
How to Book:
Ageless Tours provides a range of groups tours and tailored bespoke tours for individuals. Select your holiday of choice and then contact Ageless Tours consultant who will provide a quote and request a reservation for you or tailor an individual itinerary and provide a quote for you. All reservations are subject to availability at the time of booking. Any verbal quote given is an estimate only of the price and will be subject to confirmation at the time of booking.
All prices quoted by Ageless Tours are per person and in Australian Dollars (unless otherwise specified), inclusive of Australian GST where applicable and are current at time of publication. Prices are inclusive of all applicable government taxes and charges, but they do not include any foreign taxes or other charges that may be subsequently imposed by third parties. Prices should be treated as a guide only and may vary due to changes in government taxes or other charges, or due to fluctuations in foreign exchange rates. Please check all prices and information with your Ageless Tours consultant.
Where currency exchange rate fluctuations occur or any other increases in the price of services provided which are beyond the control of Ageless Tours, then Ageless Tours reserves the right to adjust package prices accordingly, up to and including the day of departure of your itinerary, even though the balance of payment may have been made. Acceptance of this arrangement is a condition of booking.
Australian Good and Services Tax (GST):
At the time of publication, the Australian Tax Office (ATO) has ruled that international travel and related booking fees will not attract GST.
However, domestic travel within Australia does attract GST. Should the GST rate change from the current rate of 10%, Ageless Tours will be required to collect any increase from the customer irrespective of any payments previously made towards a booking.
A number of international and domestic airlines can be used in conjunction with your holiday package. All airfares are subject to availability and will be subject to the terms and conditions of the airfare purchased.
All tickets and documentation are sent electronically to your nominated email address approximately 1-2 weeks prior to departure.
Whilst every effort is made to ensure your requested room type is available, we cannot guarantee the actual bedding configuration of the room. These requests are forwarded to the hotel and are subject to availability on the day of check in. All additional requests are also subject to availability and cannot be guaranteed by Ageless Tours. Upon check in at your hotel, a cash payment or credit card pre-authorisation is required to guarantee incidental costs. Some hotels request that we wait to submit guest names until seven (7) days prior to check in, in such a case your hotel room is reserved but your name will not yet be on file with the hotel.
Any amendments to a booking as below will incur a fee of $100 per person, per change in addition to any fees imposed by service providers.
After flight tickets have been issued, any workable flight changes including but not limited to, date, name and/or routing changes.
Within 30 days of accommodation check in, including but not limited to, date, name, hotel/or room type.
Any requested changes after documentation has been issued and dispatched from the Ageless Tours office.
Cancellations and Refunds Policy:
Notice of cancellation is required either in person, via email, mobile phone ‘text message’ and/or fax, or any other reasonable means subject to confirmation in writing.
If you cancel your booking there will be no refund of monies we have paid third parties or suppliers on your behalf unless we are able to secure refunds from those parties. If we provide a refund, we may charge you for administrative or other reasonable expenses we have incurred. Comprehensive Travel Insurance is highly recommended.
No refunds shall be offered, where a Travel Package or Tour is deemed to have begun, where the client has embarked on the trip or where the client has agreed to a non-refundable deposit in accordance with their specific package Terms and Conditions. Any monies that have been paid to us which constitute payment in respect of the provision of unavailable products or services shall be refunded.
Unused vouchers for services that are provided as part of an Ageless Tours package are non-refundable and not transferable. Comprehensive Travel Insurance is highly recommended.
Not Included in Tour Price:
Your tour price does not include the cost of passports, visas, travel insurance, excess baggage, vaccinations, items not specifically mentioned as being included, items of a personal nature, telecommunications such as mobile phone and Internet access, gratuities (unless specified), meals and beverages (unless specified), laundry, treatments, medicines, etc.
We strongly recommend that you purchase a comprehensive travel insurance policy at time of booking to cover all aspects of your holiday including loss of deposit and full payment through cancellation, overseas medical, hospital and emergency expenses, loss of luggage and personal items, accidental death, your legal liability, etc. Ageless tours strongly recommends that you disclose all relevant matters, including that you may undertake elective surgery if applicable. Please ask your Ageless Tours consultant for further details.
Descriptions featured are based on current domestic and international hotel guides and information provided by hotels and suppliers. Any facilities shown as included are subject to change without notice at any time. Ageless Tours has made every effort to ensure this information is accurate at time of publication.
Events beyond our control:
If it is necessary to change the itinerary due to safety, maritime law, severe weather, to protect human life or health or other factors outside our control, we will attempt to offer a revised itinerary as close as possible to the original itinerary. We will not provide any compensation in connection with the revised itinerary unless consumer laws require otherwise.
Ageless Tours does not accept any liability whatsoever for injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any event which is beyond its control including, but not limited to, the failure or negligence of third party suppliers (eg. accommodation providers, tour operators, event organisers), war, civil disturbance, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment or industrial disputes.
Ageless Tours reserves the right to cancel tours at any time prior to the departure date due to events beyond its control in which case any deposit or other payments made on account of the tour shall be refunded to the client subject to Ageless Tours receiving refunds or compensation from third party suppliers e.g. accommodation, meals, tickets. An alternate date, whether suitable to the client or not, may be provided in lieu. The client shall have no right to claim damages from Ageless Tours unless consumer laws require otherwise. Ageless Tours and its third party suppliers reserve the right either before or during the tour to refuse to carry or accommodate any customer who it reasonably considers, in the light of the best interests of all participants in the tour, to be unsuitable by virtue of their demeanour or behaviour. Ageless Tours may exercise this right without providing any reason. Ageless Tours’ Cancellations and Refunds Policy above applies.
Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).
Failure by Ageless Tours to enforce any of the provisions set out in these Booking Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Booking Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.
Passport and Visas:
You must ensure your Australian passport has a validity of six months after your return date to Australia and advise us if you wish us to make any necessary visa applications on your behalf. Please check the Department of Foreign Affairs and Trade website – – for up to date information on visa requirements for international travel. In the event that you are travelling to a country or countries which do not require a visa for Australian passport holders, you must tell us if you have been arrested or convicted in respect of any offence or breach of law. Non-disclosure of this information may lead to your being refused entry on arrival in certain countries. In that event, we take no responsibility whatsoever. If you do not wish to disclose such information to us, then you must contact the embassy of each country of destination and make your own arrangements in regard to entry to that country.
Travel Advice & Destination Passenger Enquiries:
Ageless Tours makes no representations as to the safety, conditions, or other issues that may exist at any destination. Before you travel, Ageless Tours strongly recommends you obtain International travel advice from various sources including local government, local Consular offices, the Australian Department of Foreign Affairs and Trade and the website.
Customers should consult their doctor or a travellers’ medical centre prior to travel for advice on health and vaccination requirements in all places included in their itinerary.
Disclosure of Personal Information:
When a payment is made, the customer (on behalf of oneself and the other persons named or to be named in the booking), confirm that they have read, understood and accept the Ageless Tours booking/payment terms and conditions for the chosen tour package. They confirm that they have been offered Travel Insurance by Ageless Tours and understand that Ageless Tours reserves the right to cancel their booking should funds not be received by the due date and that there are no refunds for unused services. In the event that an accident, disaster or emergency is reported to have occurred in a country where they will or may be travelling, they authorise Ageless Tours to disclose to the Australian Government Department of Foreign Affairs and Trade details of the customer’s itinerary (including without limitation, transport and accommodation arrangements) and their contact details within Australia and overseas.
The laws of the State of Victoria, Australia govern these terms and conditions and your use of this website constitutes consent to these terms and conditions and the non-exclusive jurisdiction of the Victorian courts. If any of these terms and conditions are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and conditions and the remaining terms and conditions will continue to apply.
Notification of Changes to Terms and Conditions:
Ageless Tours reserves the right to amend these terms and conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any variation to these terms and conditions. You agree that, in the event that any portion of these Terms and Conditions is found to be unenforceable, the remainder of these Terms and Conditions remain in full force and effect. Any revisions will be effective immediately.